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   Frequently Asked Questions

How do we help our clients?

How does CTPG approach a project?

What sets CTPG apart from competitors?

What does an Interior Designer do?

What do these abbreviations mean?


How do we help our clients?
We help our clients get the most out of the space they have, plan for business expansion or contraction and obtain new space. Our clients secure our services to maximize the success of organizational change, reduce risk, and redirect energies into real business issues.

We help our clients by applying specialized knowledge to projects that the company does infrequently or by working in partnership with clients to resolve facility-related issues using the synergy of the combination of their internal expertise and ours.

Prospective clients are people who want to make better use of their space, realize cost savings, change they way they work, make the teams more organized. Others are looking to get a snapshot of where they are now and develop a long-term plan for the company. Our clients range from large federal departments to private sector firms of fewer than 10 people, and are located across Canada and in the United States.

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How does CTPG approach a project?

We start by making a clear determination of what problem is to be solved. This may include writing a problem definition for the client to review and accept before we start the project, to be sure that our solution deals with the real problem, not only its symptoms.

Facility Managers, project leaders, team captains, presidents and finance groups have all been primary points of contact. Based on the culture of each company, the client determines who and how many people will have direct input on each project. To start the project, we collect information such as floor plans (CAD files), mission statement, current organizational charts or listings, financial goals, company listings, and projected change in numbers of staff.

Depending on the type and scope of the project, it can take from one day to a year or more. The only step that always occurs is the confirmation of the formal statement of the problem. The scope is determined by how complex the issues are and how much change is required to solve the problem.

It is our belief that the process, recommendations and solutions must respect the corporate culture and the business goals of the client.
We understand that our clients know their business best, and engage the client in the search for the solution, using client interviews, review processes, analysis of the current situation, and application of test scenarios. We produce interim documentation such as reports and drawings for review, reactions and comments of the client, so that the project stays closely on track with the original aim. We then apply the agreed solution to the situation to produce working documents such as drawings, reports, specifications, and presentations.

Because we encourage our clients to participate actively in the development of the solutions to their business needs, the end result is a transfer of process knowledge to the client; so that in the future they can deal successfully in-house with more complex facility-related projects.

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What sets CTPG apart from competitors?
We recognise that the facility is a business tool that must support organizational goals. Our facility solutions must match the business goals and corporate culture of the client.

We make every effort to remain progressive with respect to products and technologies, so that we can provide the best possible service to our clients. We are dedicated to continuing education. We send people every year to major industry conferences and seminars, including IFMA's annual World Workplace, NeoCon in Chicago, IIDEX in Toronto.

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What does an Interior Designer do?
Professional Interior Designers are responsible for enhancing the function and the quality of life, health and safety in interior spaces. Their work includes determining client interior space requirements and meeting them through good design, melding form and function to create pleasing work and personal environments. In Ontario, only Registered members of ARIDO are permitted to use the title "Interior Designer" to describe the services they provide.

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What do these abbreviations mean?

ARIDOARIDO: The Association of Registered Interior Designers of Ontario (ARIDO), formed in 1934, is the self-regulatory professional organization for Interior Designers in Ontario, Canada. Only members of ARIDO are permitted to use the title "Interior Designer" in the province of Ontario.

CAMC: The Canadian Association of Management Consultants (CAMC) is the recognized national body representing over 3,500 Individual and Firm Members. CAMC is the largest professional association of management consultants in the world; their mission is to foster excellence in management consulting services.

CFMCFM: The Certified Facility Manager designation of the International Facility Management Association is awarded for competence in nine functions of facility management, demonstrated by a combination of education and work experience, and by passing the demanding CFM certification exam.

CMCCMC: The Certified Management Consultant (CMC) designation is an international certification mark, recognized as a global credential in the 43 countries that comprise the International Council of Management Consulting Institutes. It represents evidence of the highest standards of consulting and adherence to the ethical canons of the profession. Fewer than 1% of all consultants have achieved this level of performance.

IFMA: The International Facility Management Association (IFMA), is the premier professional association for facility management. IFMA was established in 1980 to promoting excellence in the management of facilities. Globally, IFMA spots trends, conducts research, provides educational programs, and assists corporate and organizational facility managers in developing strategies to manage human, facility and real estate resources.

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202-1339 Wellington Street                                       Ottawa, Ontario  Canada K1Y 3B8                                 Phone:  (613) 729-2646, Fax: (613) 761-1609
E-mail: solutions@thatcherplanning.com
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