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   Training and Education Case Studies

Meredith, Carroll and Guy Thatcher are all certified instructors for the International Facility Management Association (IFMA), headquartered in Houston, Texas. We teach courses in Canada and internationally for IFMA, including Fundamentals of Facility Management, The Business of FM, Managing Real Estate Plans, Facility Planning and Project Management, Leading the Sustainable Revolution, Certified Facility Manager Exam Review Course, and Emergency Preparedness. In May 2005, Meredith delivered an IFMA Audio Seminar on Change, Chaos, Contrasts and Compromise: The Workplace of the Future.

Guy Thatcher developed a three-day Seaport Facility Planning and Management course, and delivered the pilot course in 2004 to officers and managers of ports in Trinidad, Jamaica and Guyana. He also delivered this course in 2005 for the Caribbean Shipping Association.

For PWGSC, we developed the Area Measure and Space Management training materials and conducted an extensive training needs analysis.

For Canada Customs and Revenue Agency (formerly Revenue Canada, Customs and Excise), we conducted two Department-wide feasibility studies on end-user computer training. Produced a training strategy and implementation plan, including specific recommendations and cost estimates.

Michigan State UniversityFor Michigan State University's Internet-based Masters Certificate in Facility Management program {more detail}, we:

  • developed and delivered the course Facility Management: Theory and Principles,
  • developed and delivered the course, Information Management for Facility Professionals,
  • acted as Teaching Assistants for two courses, Facility Management: Theory and Principles and Real Estate and Finance.

For the IFMA Ottawa chapter, Carroll developed and delivered an on-line course, Working in Virtual Teams for Facility Managers, to students in Canada and the United States. Jean Grant assisted with the development of this course, including writing the module The Dynamics of Virtual Teams.

CTPG assisted in the development of Serviceability Tools and Methods and in delivering Serviceability training, including training the PWGSC team in the data collection process and methodology.

For federal departments, institutions and private sector firms, provided CAD and CAFM training for management and operators, including best practices, standards, and methodologies in developing their CAD/CAFM system.

Meredith Thatcher has been Director of Education for the Ottawa Chapter of IFMA since 1998 and a member of the award-winning Education Committee since 1994.

We prepared major data centre training plans for Revenue Canada - Customs and Excise and for Supply and Services Canada. The plans provided for the retraining of systems planning, development and operations staff in new hardware and software.
 

 

"Leading the Sustainable Revolution: I have, as a result of this one day workshop, an action plan for leading my organization into a more sustainable future. The ideas that resulted in this action plan were presented in a way that was easy for all to understand and most importantly easy to explain to our bosses in order to support the business case for any investment required.

Guy had the unique style of leading the educational process, without impeding the flow of knowledge between participants. As he said to start the day, 'I am not here to be the sage on the stage, but the guide on the side.'"

 

 
 
 
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